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Meet our Keynotes! Four fantastic speakers lined up to kick off each of the 3 days of practical, useful and fun User Experience goodness!
Co-creator of 52 Weeks Of UX, formerly Principal Designer at Twitter.
His unique perspective and experience are why, in 2012, Fast Company named him one of "fifty designers shaping the future of design".
Since 1997 Meriel has played a key role in shaping the new digital design specialism of customer experience.
Josh is a vocal advocate for Design Leadership, writing and speaking about the challenges of building Design-led companies and products.
As an active Advisor to several startups, a mentor at the Designer Fund, and part of the Kleiner, Perkins, Caulfield & Beyer Design Council, Josh continues to influence the centrality of Design in early and late-stage companies.
In addition to being co-creator of 52 Weeks Of UX, Josh most recently served as Principal Designer at Twitter where he led the design of key initiatives across the Twitter product. His unique perspective and experience are why, in 2012, Fast Company named him one of "fifty designers shaping the future of design".
Anna Kirah is Chief Experience Officer at Making Waves, a digital consulting company based in Oslo, Norway.
Anna is an internationally acclaimed design anthropologist and psychologist who has worked in corporations such as Boeing and Microsoft, and consulted with customers in a wide variety of sectors including software development, advertising, transportation, retail, banking, and public services.
In addition to Making Waves, she sits on the board of Design Without Borders which applies the strategic service design to solving challenges in developing countries. Design Without Borders is a partner of the United Nations with projects with Unicef and The World Food Programme.
Meriel Lenfestey is a partner at Foolproof and the founder of Flow Interactive.
As the founder of Flow Interactive in 1997, she played a key role in shaping the new digital design specialism of customer experience, working with clients across transport, entertainment, financial services, education, consumer electronics, telecoms, retail and more.
Flow created a market for insight-led design and strategy by helping clients successfully embrace digital, and was the training-ground for a new generation of respected designers. Since combining forces with Foolproof 4 years ago, she now offers clients strategic design advice as well as providing her unique viewpoint to Company Boards as a Non-Executive Director.
Sarah worked in journalism and advertising before moving to digital. Ten years in digital government culminated in her position as Head of Content Design at the Government Digital Service.
In three years at GDS, she banned words across Whitehall and led the GDS Team to win the only Black Pencil awarded in the Writing for Design category’s 15 year history in the D&AD competition.
She has just finished product managing the team who are transforming the whole digital estate for Citizens Advice - the largest advice-giving charity in the UK.
Need help planning which sessions to attend? We've provided a breakdown of our various session types below.
A presentation and discussion of real-life (not theoretical) experiences of the application (or mis-application) of service design techniques. Case studies and experience reports include some discussion of lessons learned and an indication of how novel the work is.
Participants learn a new approach, tool or technology through using it to solve one or more practical exercises. Any software/hardware requirements are disclosed in the session description.
A session focused around some specific tool, technique or issue. Primarily led by the speaker, tutorials usually include some elements of interactivity or individual / group exercise.
An in-depth working session on a specific topic. May include paper presentations.