View the latest event here: uxcambridge.net
Getting your client to trust your expertise and design decisions can sometimes be tricky. The trust starts with your first interactions with them and it's important throughout the relationship. Their buy-in on your designs depends on this trust as well as their backgrounds, situations that they're facing and personalities.
In this tutorial, I'll share practical techniques for working with clients, from empathy to communication. I'll also run a 30-minute group exercise about verbal communication ('leadership' vs 'facilitator' languages). This is a fun improv activity to get you to think about which of these languages to use when communicating with clients and your team.
Need help planning which sessions to attend? We've provided a breakdown of our various session types below.
A presentation and discussion of real-life (not theoretical) experiences of the application (or mis-application) of service design techniques. Case studies and experience reports include some discussion of lessons learned and an indication of how novel the work is.
Participants learn a new approach, tool or technology through using it to solve one or more practical exercises. Any software/hardware requirements are disclosed in the session description.
A session focused around some specific tool, technique or issue. Primarily led by the speaker, tutorials usually include some elements of interactivity or individual / group exercise.
An in-depth working session on a specific topic. May include paper presentations.