14–16 September 2016

McGrath Centre, St. Catharine's College, Cambridge

Designing for the gap

Barry Briggs BBC

Session type: Case Study
Session duration: 45 minutes

Slides from session

The slides used for this session are available to download from here.

About this Case Study

UX as a discipline includes those working in a number of micro-disciplines: information architects, interaction designers, user researchers, visual designers etc. New titles seem to be invented every few weeks. During a project many of us wear multiple hats, and it can be difficult to straddle these often conflicting roles and bridge the gaps between them.

Added to this, we're only human and it's natural that we get drawn towards the activities we enjoy. On a good day we might be able to spot this happening and mediate our actions accordingly, but if we're not careful it can be all too easy for us to gloss over the tricksy stuff in favour of the shiny, the sexy or the seemingly simple.

However, complex systems have many nooks and crannies that are easy to miss and if we don't deal with them early on, the bits that we subconsciously gloss over will come back to haunt us.

Over the last couple of years I've developed an approach that helps ensure these tricksy areas of our systems don't fall between the cracks in our own bias.

My approach combines the documenting of system flows and user journeys iteratively alongside stakeholders, domain experts, business analysts, designers, developers and other disciplines. I've found a way of capturing what happens between our pages, so we can design for the edge and the problem cases - and so we can design for the gaps.

About the Speaker

Barry is a senior user experience architect with over 15 years' experience in the industry, during which time he counts himself lucky to have worked with some of the best agencies in the north-west. He's worked on many successful high profile projects, across a wide variety of sectors, for both national and global brands.

He's a usability obsessive, one of the Northern User Experience (NUX) team, a chronic perfectionist and a would-be evil scientist. In between all this he spends far too much time in his quest for the perfect quiff.


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Case Study/Experience Report

A presentation and discussion of real-life (not theoretical) experiences of the application (or mis-application) of service design techniques. Case studies and experience reports include some discussion of lessons learned and an indication of how novel the work is.


Participants learn a new approach, tool or technology through using it to solve one or more practical exercises. Any software/hardware requirements are disclosed in the session description.


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