6-8 September 2017, McGrath Centre, St. Catharine's College

Researching with people with access needs

A 60 minute Tutorial by:

Sophie Boyd

Department for Work and Pensions

About this Tutorial

Good design is inclusive design. Our goal should be to make our products and services as accessible as possible, to ensure that no-one is excluded. As such, it is essential that we always research and test our designs with people with a range of access needs. This tutorial is aimed at those who would like to build confidence and skills in conducting research with people with access needs, and get advice on how to approach accessibility within their teams.

In this tutorial, we will:

  • learn about some common types of sensory, cognitive and physical impairments
  • understand that making a website, app, product or service more accessible benefits everyone, not just disabled people
  • build your confidence for working with, and conducting research with, people with access needs via some hands-on exercises
  • offer advice on how to recruit people with access needs and find the right venue
  • give you the opportunity to experience some simulations of a number of different sensory and physical impairments
  • provide tips for making the case for research with people with access needs to your team or organisation

By the end of the tutorial, hopefully you should feel empowered to take your new-found skills and knowledge back to your team, and help make your products and services work better for everyone.

About the Speaker

Sophie is currently a user researcher at the Department for Work and Pensions. She has previously worked for a range of public and private sector organisations to help transform their services to meet user needs. She enjoys being constantly being surprised by her research findings, tackling complex service design problems and sharing videos of confused users with her team.


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